Client care

Questions & answers

Where do you deliver?

We deliver within Pakistan and internationally. Estimated delivery is 12–15 working days in Pakistan and 15–20 working days internationally. Sundays and public holidays are excluded; see Terms & Policies for details.

How can I pay?

Cash on delivery orders are confirmed after our team contacts you by WhatsApp. Any online payment offered is processed by an independent payment gateway. Read our Terms & Policies for payment details.

Can I return or exchange an item?

We do not offer refunds. Eligible exchanges must be requested within 48 hours of confirmed delivery and require an unused, unwashed and unaltered item with tags and packaging intact, plus a complete unboxing video. See Terms & Policies for exclusions and the exchange process.

What should I include in an exchange request?

Send your order number, name, checkout phone number, unboxing video and a short description within 48 hours of delivery. Contact us using the details on our Contact page.

Are delivery charges refundable?

Delivery charges are not refundable and are normally payable again for a replacement order. If we sent the wrong item or a verified defective item, we will arrange the exchange without additional delivery cost.

Do international orders qualify for exchange?

International orders qualify only if we delivered an incorrect or defective item, verified with an unboxing video submitted within 48 hours. Customs charges and related returned-parcel costs are the customer's responsibility.

How do exchange vouchers work?

After an exchange is approved and the returned item is received and inspected, we issue a store voucher for the exchanged article’s price. It is a credit toward a new order and has no cash value.

Can I cancel an order?

You may request cancellation before dispatch. Once the parcel has been handed to the courier, it cannot be cancelled.

Can I order without an account?

Yes. You can check out as a guest. A verified account is required to save a wishlist.

How does custom stitching work?

Select Custom Stitching on the product page, then choose your shirt size, shirt length, sleeve type, bottom size, bottom type, and bottom length. Available options and any stitching surcharge are shown for that piece.

What units are used in size guides?

All measurements and garment lengths are in inches.

How will I receive order updates?

We send updates to the email address provided at checkout when your order status changes.

Where can I find delivery and care information?

Each product has its own care guide and delivery guide. Contact the atelier for additional assistance.