Terms & policies

Exchange policy

No refunds, exchanges only

All sales are final. We do not offer refunds. Eligible items may be exchanged under the terms below.

Exchange eligibility

Requests must be made within 48 hours of confirmed delivery. The item must be unused, unwashed and unaltered, with all tags, labels and original packaging intact. A complete, uncut unboxing video is required, and the request must be sent through our official contact channels. Requests outside the 48-hour window or without the required video may be declined.

Required unboxing video

Record one continuous video showing the sealed parcel and shipping label before opening, the parcel being opened and the item being removed, and the item, tags and any concern clearly.

How an exchange works

1. Within 48 hours of delivery, contact us with your order number, name, checkout phone number, unboxing video and a short description of the issue or exchange request.
2. Our team will review the request and reply with a decision and next steps.
3. After approval, return of the item and inspection, we will issue a store voucher in your name.
4. The voucher is a credit against the exchanged article’s price on a new order. It has no cash value.

Delivery charges and our errors

Delivery charges are not refundable and are payable again on a new order. The customer is responsible for return shipping and replacement delivery unless we sent the wrong item or the item has a verified genuine defect or undisclosed damage. For a verified error on our part, contact us within 48 hours with the unboxing video; we will arrange the correct item or exchange without additional delivery cost.

Items not eligible for exchange

Items worn, washed, altered or damaged after delivery; items with missing tags, labels or packaging; sale items or items bought with a promotional discount (except for our verified error or a defective item); custom-stitched or made-to-measure items where the customer selected the measurements or size; late requests; and requests without an unboxing video are not eligible.

Natural variations

As our pieces are handcrafted, slight variations in block print, embroidery, texture and colour are natural and are not defects. Colour may also vary with photography, lighting and screen settings.

Cancellation

Orders may be cancelled only before dispatch. Cancellation is not available after a parcel has been handed to the courier.

Shipping policy

Delivery charges within Pakistan

Flat delivery charges apply per order: Rs. 200 for delivery within Lahore, Punjab, and Rs. 300 for delivery to every other city in Pakistan. The applicable charge is shown in the checkout order summary before you place your order. International shipping charges, if available, are shown separately at checkout.

Order processing

For cash-on-delivery orders, an order is confirmed after our team contacts you by WhatsApp. Keep your phone reachable and respond promptly; unconfirmed orders will not be dispatched. We prepare confirmed orders and share a tracking number after dispatch.

Delivery timelines

Estimated delivery is 12–15 working days within Pakistan and 15–20 working days internationally. Working days exclude Sundays and public holidays. Sale periods, peak seasons, festive rushes, promotions, destination, weather, courier disruption and other unforeseen circumstances may extend these estimates.

Delivery procedure

Delivery is attempted at the address supplied at checkout. Provide a complete address and reachable phone number. Our designated courier partners may leave the parcel at the premises or attempt delivery again if the receiver is unavailable, according to their procedures. A receiver’s signature or a photograph of the delivered parcel is accepted as proof of delivery. Additional shipping charges resulting from an incorrect or incomplete address, an unreachable customer or refusal to accept delivery are the customer’s responsibility.

International shipments

Customers are responsible for applicable customs duties, taxes and import charges, which are determined by the destination country and payable at delivery. Customs may request identification details for clearance; customers must provide accurate information when requested. Customs clearance delays are outside our control. If a parcel is returned because customs charges were unpaid, information or address was incorrect or incomplete, or delivery was refused, return shipping, duties and additional costs are the customer’s responsibility; reshipping is at the customer’s cost. International orders are not eligible for exchange except for an incorrect or defective item verified with an unboxing video submitted within 48 hours of delivery.

Parcel condition and liability

Inspect your parcel on arrival. If it appears damaged, keep the packaging and contact us immediately with photographs and your unboxing video. After delivery is confirmed by signature or doorstep photograph, we are not responsible for later loss, theft or damage, including a parcel stolen or misplaced from a doorstep.

Payments

Online payments on 2001studio.online, if offered, are processed by recognized payment gateways approved or authorized by the State Bank of Pakistan. These independent providers control their own systems. We do not collect, see or store card numbers, CVVs, wallet passwords, PINs or OTPs; these are entered on the gateway’s platform. Gateway use is subject to its terms and privacy policy. Failed, delayed or duplicated transactions and technical issues arising from a gateway, bank or wallet should be raised with that provider or your bank. We can help confirm order details. Customers are responsible for accurate payment information and sufficient funds.

Exchange vouchers are applied at checkout against a new order as described in the exchange policy. They are not refunds to the original payment method.

Governing law and jurisdiction

These policies and orders placed on 2001studio.online are governed by the laws of the Islamic Republic of Pakistan. Parties will first attempt to resolve disputes amicably through our support channels. Unresolved disputes fall under the exclusive jurisdiction of the competent courts of Lahore, Pakistan. Nothing in these policies removes or limits rights a customer has under applicable law.

We may update these policies at any time. The version published when an order is placed applies to that order. By placing an order, you confirm that you have read, understood and agreed to these terms.

Contact us

For exchanges, delivery questions or order assistance, contact our support team. Include your order number with every request. Never share card details, passwords or OTPs.